Gestionnaire de cas bilingue/Bilingual Caseworker
Core
Bilingual caseworker providing patient and healthcare professional support, managing case files, and administering pharmaceutical commercialization services.
Role type
Bilingual customer support and case management specialist
Builds
Patient support programs, clinical monitoring, and pharmaceutical market research initiatives
Domain
Healthcare and pharmaceutical distribution
Deliverable
client delivery
Required skills
Case management, data collection, adverse event reporting, liaison with healthcare providers, database documentation, bilingual communication (French/English), problem-solving, multitasking
Preferred skills
Medical/pharmaceutical field experience, budget management, leadership, presentation skills
Technologies
Microsoft Word, Excel, Outlook, automated warehouse operating system, program-specific databases
Responsibilities
Provide telephone and email support for funding/access/compliance issues; administer case-management protocols including clinical monitoring and therapy disruption tracking; document activities in program databases; report adverse events; train new caseworkers; manage assigned projects and cases
Seniority
Entry to Mid-level, hands-on IC
