Bilingual Customer Service Representative
Core
Handle customer inquiries and resolve issues across phone, email, chat, and in-person channels for a healthcare distribution company.
Role type
Bilingual Customer Service Representative
Builds
Customer support interactions and order fulfillment support
Domain
Healthcare distribution / Contact center
Deliverable
client delivery
Required skills
Bilingual communication (French/English), active listening, issue resolution, product knowledge, documentation, multi-tasking, CRM proficiency
Preferred skills
SAP experience, high school diploma, 2+ years customer service experience
Technologies
Microsoft Office, CRM systems, SAP
Responsibilities
Engage with customers via multiple channels to understand needs; Resolve inquiries and complaints striving for first-contact resolution; Document interactions accurately in company databases; Collaborate with intercompany departments on orders and shipping issues; Relay customer feedback to relevant departments for improvement.
Seniority
Entry-level to Mid-level, individual contributor
