Bilingual Customer Service Representative
Core
Handle customer inquiries and resolve issues via phone, email, chat, and in-person interactions for a healthcare supply company.
Role type
Bilingual Customer Service Representative
Builds
Customer support and order management for healthcare products
Domain
Healthcare / Medical Supplies
Deliverable
client delivery
Required skills
Bilingual communication (French/English), phone contact handling, active listening, problem resolution, product knowledge, documentation, multi-tasking, Microsoft Office proficiency
Preferred skills
SAP experience, CRM system experience
Responsibilities
Engage with customers through various channels to understand needs, resolve inquiries and complaints, document interactions, collaborate with intercompany departments on orders and shipping issues, relay customer feedback
Seniority
Individual Contributor, entry to mid-level