Representative Customer Service
Core
Deliver proactive and responsive support for assigned customer accounts to maintain service coverage and continuity.
Role type
Customer Service Representative
Builds
Customer service operations and order fulfillment
Domain
Healthcare logistics and supply chain
Required skills
order processing, issue resolution, account management, record maintenance, escalation management, internal/external coordination
Preferred skills
HDI Customer Service Representative certification, CCPC Global Certified Client Service Specialist certification
Responsibilities
Process routine customer orders, inquiries, and service requests; Resolve standard issues related to order status, backorders, pricing adjustments, and shipment exceptions; Coordinate with internal and external parties to address special orders and product availability; Maintain accurate customer, order, and open issue records; Escalate non-standard issues and recurring service gaps.
Seniority
Individual Contributor, 2+ years experience
