Customer Care Specialist - Norwegian
Core
Deliver high-quality operational and technical support to pharmacies across Norway, serving as a key point of contact for pharmacy employees to resolve incidents, requests, and operational inquiries.
Role type
Customer Care Specialist (IT Helpdesk & Operations Support)
Builds
Stable pharmacy operations and timely resolution of issues for pharmacy employees using core systems and tools.
Domain
Pharmaceutical distribution / Healthcare operations
Deliverable
client delivery
Required skills
IT helpdesk experience, Norwegian (fluent), English (fluent), case management, system administration, supply chain process support, master data management
Responsibilities
Monitor and triage incoming support tickets; Provide day-to-day operations support for pharmacy core tools and systems (Ascent); Manage user access to systems, platforms, mailboxes, and telephony services; Support pharmacy hardware (PCs, printers, scanners); Assist with supply chain processes including ordering, deliveries, and documentation; Create, maintain, and update customer and pharmacy information in core systems.
