Senior Strategic Account Specialist
Core
Managing day-to-day relationships and operational support for strategic veterinary accounts, ensuring accurate billing, order fulfillment, and issue resolution.
Role type
Senior Strategic Account Specialist (Customer Operations)
Builds
Customer service operations, billing accuracy, and order delivery for veterinary supply accounts
Domain
Healthcare distribution / Veterinary supply chain
Deliverable
client delivery
Required skills
Customer service operations, issue resolution, billing and payment processes, data analysis, CRM management, conflict resolution, procedural documentation
Preferred skills
Associate's degree in business/operations, Certified Customer Experience Professional (CCXP), veterinary clinic experience
Technologies
Orbit CRM, MBX, COUPA, Microsoft Office (Excel, Word, Outlook)
Responsibilities
Respond to high-volume customer inquiries via phone, email, and fax; reconcile damaged or lost shipments and process returns/credits; generate weekly and ad hoc reports; investigate and resolve escalated customer issues; maintain detailed interaction records in CRM; assist with onboarding and training new associates; provide product, pricing, and policy information to customers.
Seniority
Senior, hands-on IC