Sr Customer Success Specialist
Core
Primary point of contact for assigned customers, ensuring service delivery, satisfaction, and account performance in patient-pay billing and collection services.
Role type
Senior Customer Success Specialist
Builds
Long-term customer relationships and program enhancements for HME/DME clients
Domain
Healthcare (HME/DME) and Medical Billing
Deliverable
client delivery
Required skills
Account management, B2B sales, financial analysis, profit and loss accountability, Microsoft Office proficiency, analytical skills, problem-solving, business acumen
Preferred skills
Financial analysis, direct profit and loss accountability
Technologies
Microsoft Office
Responsibilities
Serve as lead point of contact for assigned customer base; coordinate and facilitate customer training; identify and assess customer issues and opportunities; maintain consistent monthly/quarterly customer touchpoints; collaborate with Account Managers on program enhancements; identify revenue management issues; recommend corrective actions for financial issues
Seniority
Senior, hands-on IC
