Caseworker
Core
Managing assigned projects and cases for patient and provider support and pharmaceutical commercialization services in Canada, primarily via outbound calls to resolve funding, access, and compliance issues.
Role type
Senior IC case manager (pharmaceutical patient support)
Builds
Patient access programs, compliance initiatives, and market research data for pharmaceutical and biotechnology clients
Domain
Healthcare + Pharmaceutical commercialization
Deliverable
client delivery
Required skills
Case management protocols, clinical monitoring, adverse event reporting, data collection, telephone support, regulatory compliance, database administration
Preferred skills
Pharmaceutical distribution industry knowledge, automated warehouse operating system familiarity, business and financial acumen, analytical and mathematical skills
Technologies
Microsoft Word, Excel, Outlook, PowerPoint, program-specific databases
Responsibilities
Manage assigned projects and cases; provide telephone support for funding, access, and compliance issues; administer case-management protocols including clinical monitoring and adverse event reporting; document activities in program-specific databases; participate in training new caseworkers; report adverse events to assigned units
Seniority
Entry-level to Mid-level, hands-on IC
