Medical Information Representative
Core
Respond to unsolicited medical information inquiries from healthcare professionals, patients, and payers; manage adverse events and product complaints for pharmaceutical clients.
Role type
Medical Information Representative (Contact Center)
Builds
Scientific responses to medical inquiries and adverse event reports for pharmaceutical companies
Domain
Life Sciences / Pharmaceutical / Medical Information
Deliverable
client delivery
Required skills
Clinical and therapeutic knowledge, ability to critically evaluate medical literature, accurate documentation of adverse events, multi-channel communication (phone, email, chat), knowledge of FDA post-marketing regulations
Preferred skills
Registered Nurse (RN) licensure, 2+ years in healthcare/pharma, direct clinical or patient-facing experience, experience in Oncology/Hematology/Immunology/Neurology/Cardiology
Technologies
Medical Information databases, telephony systems, Microsoft Office, video conference platforms
Responsibilities
Independently respond to medical information inquiries from physicians, pharmacists, nurses, and consumers; identify and document adverse events and product complaints; generate accurate adverse event reports per SOPs; handle requests across multiple channels; staff scientific medical affairs booths
Seniority
Individual Contributor, entry to mid-level
