Medication Adherence Technician-8
Core
Engages patients via outbound calls to identify and resolve medication adherence barriers, coordinating with providers and pharmacies to ensure patients receive organized medication regimens.
Role type
Medication Adherence Technician
Builds
Coordinated adherence packages and prescription fulfillment workflows for patients
Domain
Healthcare / Senior Care / Pharmacy Operations
Deliverable
client delivery
Required skills
Pharmaceutical calculations, outbound telephonic communication, prescription processing, insurance adjudication, workflow coordination, data privacy handling, multi-tasking
Preferred skills
Customer service mindset, active listening, problem-solving, Microsoft Office proficiency, local travel
Technologies
Microsoft Office Suite, pharmacy databases
Responsibilities
Make outbound calls to patients and healthcare professionals regarding medications and adherence; Remove barriers to ensure prescription regimens are provided; Coordinate prescription processing, adjudication, and packaging; Follow established medication adherence workflows; Meet daily outreach targets; Provide feedback on patient experience; Assist with training programs for clinical personnel
Seniority
Entry-level to Mid-level, hands-on operational role