Customer Service Specialist
Core
First point of contact for internal and external stakeholders to handle orders, complaints, medical questions, and invoicing for pharmaceutical products.
Role type
Customer Service Specialist (Pharmaceutical Operations)
Builds
Order fulfillment, complaint resolution, and invoicing processes for hospitals, pharmacies, and wholesalers.
Domain
Healthcare / Pharmaceuticals
Deliverable
client delivery
Required skills
Inbound/outbound communication, order processing, complaint handling, invoicing, master data management, regulatory compliance (SOX, GDP), stakeholder coordination
Preferred skills
Negotiation techniques, project work experience, knowledge of operational systems (SAP, iCONNECT, Basware), market insights
Technologies
SAP, iCONNECT, Basware, Galaxy, Clearquest, EDI
Responsibilities
Process orders via phone, fax, EDI, and email; handle customer complaints and disputes; manage invoicing and rebate agreements; maintain customer and material master data; coordinate emergency deliveries and stock-outs; support EDI rollouts and SOX compliance.
Seniority
Individual Contributor