Section Manager, Contested Matters
Core
Manage a team of professionals and administrative staff handling contested and complex life and health insurance claims nationwide.
Role type
Senior management team lead for contested claims
Builds
Operational excellence in complex claims resolution for life and health insurance members
Domain
Insurance (Life & Health) / Claims Management
Deliverable
client delivery
Required skills
Team leadership, strategic decision-making, operational planning, performance management, change management, process improvement
Preferred skills
Knowledge of legal field, experience in life and health insurance sector
Responsibilities
Manage and develop a team of professionals and administrative support staff, coach team members on strategic claims decisions, collaborate with claims teams to ensure efficient claim management, implement action plans aligned with strategic directions, identify and implement operational improvements, manage individual and team performance reporting
Seniority
Senior, hands-on manager