Supervisor Patient Access Center, Monday - Friday 8:00am-4:30pm
Core
Supervises daily operations of the Patient Access Center (PAC), including scheduling, staff management, and patient/provider liaison duties.
Role type
Supervisor, Patient Access Center
Builds
Operational efficiency and patient scheduling workflows for a health system
Domain
Healthcare administration
Required skills
supervisory experience, scheduling expertise, staff management, process improvement, customer service recovery, medical terminology, insurance regulations knowledge, office management, specialized software proficiency
Preferred skills
Bachelor's degree, progressive management experience
Technologies
specialized applications software for patient registration and scheduling
Responsibilities
Coordinate daily PAC activities including staff scheduling and work queue management; supervise PAC personnel including onboarding, training, and performance evaluations; serve as liaison with clinics, departments, and senior leadership; perform scheduling agent duties including handling inbound/outbound calls, securing patient demographics and insurance info, and scheduling procedures; manage work queues and reports to ensure productivity and quality standards.
Seniority
Manager, hands-on IC