Customer Care Specialist
On-site · United States
Core
Handle customer service calls to assist with account information, insurance claims, payment deferments, and credit reporting issues.
Role type
Customer Care Specialist
Builds
Customer support and resolution for OneMain Financial's personal loan and credit card products
Domain
Financial Services / Consumer Lending
Deliverable
client delivery
Required skills
Phone communication, problem resolution, account management, insurance processing, credit reporting knowledge
Responsibilities
Answer incoming calls and provide account information, Resolve service problems by clarifying concerns and explaining solutions, Resolve insurance issues and credit reporting problems, Process extensions and due day change requests