Associate Director, ServiceNow Platform Engineering
Core
Enable production operations, enterprise architecture, application development, identity management, HR service delivery, cybersecurity, ITOM, ITAM, and AI-driven service delivery through ServiceNow platform engineering and automation.
Role type
Senior IC ServiceNow Platform Engineering Lead
Builds
Automated workflows, dashboards, CMDB constructs, service maps, and AI-integrated service delivery hubs for enterprise operations.
Domain
IT Service Management (ITSM) / Enterprise Service Management (ESM)
Required skills
ServiceNow platform administration, workflow automation, CMDB strategy, DevOps integration, IAM lifecycle management, HR system integration, cybersecurity compliance, IT asset management, Generative AI implementation, team coaching
Preferred skills
Experience with BigPanda, OpsRamp, Elastic, Datadog, Grafana, GitHub, Jenkins, Azure, AWS, Workday, PCI/PII compliance frameworks
Technologies
ServiceNow, Flow Designer, BigPanda, OpsRamp, Elastic, Datadog, Grafana, GitHub, Jenkins, Azure, AWS, Workday
Responsibilities
Integrate observability platforms into automated incident workflows; maintain governed CMDB constructs and dynamic service maps; enable self-service infrastructure requests for DevOps teams; synchronize IAM lifecycle events with identity providers; build Employee Center experiences for HR; equip GRC teams with risk tracking pipelines; deploy Discovery schedules and MID Server architecture; scale ITAM capabilities for hardware, software, and cloud assets; embed Generative AI in Virtual Agent and workflow guidance; coach analysts and engineers on platform capabilities.
Seniority
Senior, hands-on IC with leadership responsibilities