Collections Supervisor
Core
Lead a team of 12–15 collection agents to drive performance, accountability, and portfolio goal achievement while resolving delinquency and ensuring compliance.
Role type
Senior IC Collections Supervisor
Builds
Collections performance and customer resolution outcomes
Domain
Financial services / Debt collection
Deliverable
client delivery
Required skills
Team leadership, advanced collections knowledge, negotiation, coaching, metrics review, corrective action administration, capacity planning, workflow prioritization
Preferred skills
5–7 years supervisory experience in collections
Technologies
None stated
Responsibilities
Review metrics and call quality; Facilitate training and administer corrective actions; Negotiate with customers to resolve delinquency; Meet production indicators; Address collections servicing requirements and recommend capacity planning strategies; Collaborate with Risk Operations on recruiting and retention
Seniority
Senior, hands-on IC
