Application Support Analyst, AOS Application Services (HYBRID)
Core
Triage, resolve, and document user incidents and service requests for enterprise applications covering procurement, supplier management, workplace services, risk, compliance, and project enablement.
Role type
Application Support Analyst (Service Desk/Operations)
Builds
Reliable application services and operational components for enterprise platforms
Domain
Enterprise IT Operations / Procurement & Supply Chain Systems
Deliverable
dashboards & analysis
Required skills
Incident triage, service request management, user access provisioning, configuration change management, UAT support, knowledge base creation, root cause analysis, stakeholder communication
Preferred skills
Procurement/supplier management domain knowledge, role-based access control (RBAC), audit evidence management, release verification, ITIL practices, Azure DevOps, Power BI
Technologies
Ticketing systems, Service management tools, Workflow platforms, Azure DevOps, Power BI
Responsibilities
Triage and resolve user incidents and service requests; Provision users and maintain approved roles/access; Execute configuration updates and operational checks; Support UAT, regression testing, and release verification; Create and maintain SOPs, job aids, and knowledge articles; Collaborate with vendors and business stakeholders to improve service reliability.
Seniority
Mid-level, hands-on IC
