Homeless Services, Request and Operations Manager (Los Angeles Area or REMOTE ROLE)
Core
Senior leadership role managing technical support operations and a team of specialists for a Homeless Management Information System (HMIS) serving a Continuum of Care.
Role type
Senior IC Homeless Services Operations Manager
Builds
Scalable support processes and customer outcomes for HMIS end users
Domain
Social services / Homelessness / Technical Operations
Deliverable
Dashboards & analysis / Client delivery
Required skills
Team leadership, HMIS software expertise, process improvement, customer support operations, data analytics, stakeholder management
Preferred skills
Workforce management, strategic planning, automation implementation
Technologies
HMIS, ticketing systems
Responsibilities
Lead a team of technical support specialists, manage multi-channel ticketing systems, analyze support performance metrics, resolve high-priority customer issues, oversee service recovery efforts, liaise with HMIS vendors and leadership
Seniority
Senior, hands-on IC
