Manager, Technical Support Delivery - Core HCM
Core
Lead a team providing technical support to customers and consultants on complex enterprise software applications, while directing engineering teams to diagnose and troubleshoot highly technical software issues.
Role type
Manager, Technical Support Delivery (Core HCM)
Builds
Customer support solutions and engineering diagnostics for enterprise SaaS applications
Domain
Enterprise HR/Finance software (HCM, ERP, SaaS)
Deliverable
client delivery
Required skills
Technical team leadership, customer support engineering, problem solving, stakeholder collaboration, team mentoring, case handling processes, escalation procedures
Preferred skills
Prior HCM or enterprise software application experience, ability to generate urgency, multi-tasking, analytical skills
Technologies
SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, Cornerstone
Responsibilities
Lead a team in providing technical support to customers and consultants on complex products and applications; Direct Engineering teams in diagnosing and troubleshooting highly technical software issues; Collaborate with multiple stakeholders through resolution
Seniority
Manager, hands-on leadership
