Yardi Project Manager
Core
Oversee the lifecycle of Yardi support tickets for US Region projects, ensuring timely resolution within SLAs and coordinating with client users.
Role type
Senior IC Yardi Support Manager
Builds
Property and financial management solutions for Residential and Commercial portfolios
Domain
Real Estate Technology / Fund Administration
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Yardi module expertise (Retail, Commercial, Residential, Service Charges, Investment Management, Advanced Budgeting, Facilities Management, Inspections, PPM), ITSM tools proficiency (Jira, Zoho, ServiceNow), finance background, change management process execution, ticket lifecycle management, client communication, status reporting
Preferred skills
Experience in real estate environment, strong analytical skills, problem-solving abilities, adaptability to new applications
Technologies
Yardi, Jira, Zoho Manage Engine, ServiceNow
Responsibilities
Oversee Yardi support ticket lifecycle from creation to resolution; Ensure tickets are addressed within SLAs; Collaborate with team members to allocate resources and prioritize tickets; Prepare weekly and monthly reports on support statistics; Present findings to clients and internal stakeholders; Communicate with client users to understand support needs; Coordinate with application product owners for product issues; Perform change management processes; Resolve technical issues via Ticket System/Portal, E-mail, and phone.
Seniority
Mid-Senior, hands-on IC
