ServiceNow Configuration Manager (Top Secret Clearance Required)
Core
Lead the design, configuration, customization, and implementation of ServiceNow solutions for clients, ensuring alignment with business requirements and industry best practices.
Role type
Senior ServiceNow Configuration Manager
Builds
ServiceNow applications and integrations for clients
Domain
IT Service Management (ITSM) / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform configuration, custom application development, data migration, system integration, performance optimization, technical documentation, testing and QA, user training, change management, incident resolution, JavaScript, GlideScript, ITIL processes
Preferred skills
ServiceNow Certified Application Developer, ServiceNow AI features (Control Tower, AI Agents), complex workflow design, external system integration
Technologies
ServiceNow, JavaScript, GlideScript
Responsibilities
Design and implement ServiceNow solutions, develop advanced scripts and business rules, manage data migration, integrate with external systems, optimize platform performance, conduct testing and QA, provide user training, resolve incidents, mentor developers, support change management, contribute to best practices, assist in sales proposals
Seniority
Senior, hands-on IC with mentorship responsibilities
