ServiceNow Business Analyst, Associate
Core
Partner with business groups and technical teams to capture requirements, build user stories, and convert business needs into actionable ServiceNow outcomes for ITSM processes and platform improvements.
Role type
Associate Business Analyst (ServiceNow)
Builds
ServiceNow solutions, integrations, and new capabilities aligned with ITSM processes and CSDM standards
Domain
Financial Services / Enterprise Service Management
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Business Analysis, ServiceNow platform modules, ITSM processes (Incident, Problem, Change, Request/Catalogue, Knowledge Management), requirements documentation, user story creation, UAT coordination
Preferred skills
ServiceNow CSA or Implementation Specialist certification, ITIL, CSDM, CMDB guidelines, BAU and strategic initiative support
Technologies
ServiceNow
Responsibilities
Capture and document requirements for ServiceNow improvements and integrations; Transform business needs into functional requirements and acceptance criteria; Ensure solutions align with ITSM processes and ServiceNow guidelines; Communicate progress, risks, and dependencies to technical and non-technical audiences; Identify improvements to workflows and reporting; Support test definition and UAT coordination
Seniority
Associate, hands-on IC
