Customer Success Specialist
Core
Drive successful implementation, usage, and retention of Jacaranda's whole-school digital solutions and institutional licences for schools.
Role type
Customer Success Specialist (Education Technology)
Builds
Jacaranda's digital learning platforms and institutional licences
Domain
Education Technology / K-12 Publishing
Deliverable
product features
Required skills
Customer success and retention strategies, digital platform support, CRM proficiency (Salesforce), technical troubleshooting, stakeholder management, territory management
Preferred skills
Teaching experience, Learning Management Systems (LMS) experience, high school environment experience
Technologies
Salesforce, ReadCloud, Campion, Box of Books
Responsibilities
Conduct face-to-face and virtual training for schools, track engagement and usage to identify retention opportunities, manage territory-level retention targets, provide technical support and escalate issues, confirm re-adoption and SLAs with school leaders, maintain account records in Salesforce
Seniority
Individual Contributor, mid-level
