Customer Support Representative
Core
Handle direct outbound calls to guide customers through government service applications (passports, visas, vehicle registration) and de-escalate concerns.
Role type
Customer Support Representative (high-volume outbound)
Builds
Customer experience for government service applications
Domain
Government services / Customer support
Deliverable
client delivery
Required skills
outbound calling, de-escalation, customer retention, CRM usage, problem-solving
Responsibilities
Make 200 direct outbound calls daily, guide customers through passport applications, deescalate customer concerns, drive customer retention and prevent cancellations, provide customer feedback to improve services
Sourced via wellfound · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.
