Customer Service Executive
Core
Serve existing and potential customers by providing product/service information, resolving issues, and minimizing payment defaults.
Role type
Customer Service Executive
Builds
Customer satisfaction and retention
Domain
Customer support / Operations
Deliverable
client delivery
Required skills
Customer query resolution, payment default management, dormant customer reactivation, data entry, Excel proficiency, multitasking, shift work adaptability
Preferred skills
Experience in customer assistance
Technologies
Excel
Responsibilities
Receive and resolve customer queries promptly, proactively contact customers with delayed payments, contact dormant customers to resolve pending issues, report critical customer issues to management, check customer satisfaction post-sale, document customer and product information
Seniority
Individual Contributor
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