People Service Center Specialist
Core
HR support specialist resolving colleague inquiries and processing transactions via Workday.
Role type
HR Service Center Specialist
Builds
HR service delivery for colleagues
Domain
Human Resources
Deliverable
client delivery
Required skills
HRIS systems knowledge, HR processes knowledge, Microsoft Office proficiency, case management, data updates, policy advising, documentation, basic troubleshooting, reporting
Preferred skills
HR service platforms experience, Workday knowledge, case management tools experience
Responsibilities
Respond to colleague inquiries regarding HR policies, rewards, benefits, and processes; Process routine HR service requests such as employment agreement processing, employment verifications, data updates, reporting, and document submissions; Maintain accurate case records and update the HR knowledge base; Assist with HR technology platforms by performing basic troubleshooting, testing, and guiding colleagues on self-service options; Compile service metrics and assist with basic reporting for performance tracking; Provide administrative support for HR projects and service center initiatives.