Customer Technical Support Representative - Part Time
Core
Part-time technical support for zyBooks student and instructor users via email, troubleshooting application issues and managing accounts.
Role type
Part-time customer technical support representative
Builds
User support for zyBooks educational platform
Domain
EdTech / Online Learning
Deliverable
client delivery
Required skills
Email client proficiency, account management, issue troubleshooting, written communication, basic programming fundamentals (loops/branches/functions in C/C++/Python/Java)
Preferred skills
Prior zyBooks user experience, basic Matlab, basic mySQL, basic Web Programming (HTML/CSS/Javascript)
Technologies
Zendesk, zyBooks, C, C++, Python, Java, Matlab, mySQL, HTML, CSS, Javascript
Responsibilities
Reviewing and validating user feedback on zyBooks content, assisting users with account management (merging, transferring, password resets), escalating issues to internal teams, assisting the Bookstore and Creation team with key generation tasks, tracking common user trends
Seniority
Entry-level / Student
