Technical Support Engineer
Core
Technical Support Engineer helping businesses integrate and troubleshoot Fin, an AI Customer Agent platform, across service, sales, and ecommerce channels.
Role type
Technical Support Engineer (hands-on, engineering-adjacent)
Builds
Customer integrations, troubleshooting workflows, product feedback loops
Domain
SaaS / AI Customer Support / Web Development
Deliverable
client delivery
Required skills
Web development basics (HTML, JavaScript, CSS), Git, Ruby, Rails, REST APIs, SDKs, Webhooks, debugging complex issues, building internal tools
Preferred skills
Mobile SDK configuration (iOS/Android), native mobile development, coding bootcamp completion
Technologies
Ruby, Rails, Git, HTML, JavaScript, CSS, REST API, Slack, Chrome, Coda, Asana
Responsibilities
Diagnose and resolve complex technical integration issues for customers, partner with product teams to synthesize customer feedback into product improvements, build tools to increase team efficiency, communicate effectively via inbox and outbound calls, ensure product reliability and ease of use
Seniority
Mid-level (1-2 years experience required)