Technical Support Representative - Pacific Time Zone
Core
Deliver exceptional customer service and resolve technical issues for clients worldwide, specifically focusing on email delivery and platform usage.
Role type
Technical Support Representative
Builds
Internal employee engagement email campaigns via Outlook/Gmail
Domain
SaaS / Employee Engagement / Email Marketing
Deliverable
client delivery
Required skills
troubleshooting email delivery issues, Zendesk proficiency, HTML analysis, JSON analysis, AI prompt engineering, cross-functional collaboration
Preferred skills
experience with Outlook and Gmail configuration, familiarity with Linear and Notion
Technologies
Zendesk, Linear, Notion, Outlook, Gmail, HTML, JSON
Responsibilities
Respond to client inquiries via Zendesk, troubleshoot email delivery issues, escalate complex concerns, collaborate on process improvements, share insights and patterns in tickets
Seniority
Individual Contributor, 1+ years experience