Branch Operations Manager
Core
Provides operational support and management of sales compliance and regulatory requirements for a branch or region.
Role type
Branch Operations Manager
Builds
Branch operations, compliance frameworks, and team performance
Domain
Banking / Wealth Sales & Service
Required skills
Supervisory/leadership, Sales and service, In-depth operational experience, Financial planning products knowledge, Regulatory compliance, Risk assessment, Strategic planning, Change management, Data analysis, Stakeholder management
Preferred skills
Sales and service experience, Licensing and certification for jurisdiction
Technologies
Financial planning products and related technologies
Responsibilities
Foster a culture aligned to bank purpose and values; Ensure alignment between values and behavior that fosters diversity and inclusion; Build interdependent teams that collaborate across functional groups; Attract, retain, and enable career development of top talent; Improve team performance, recognize and reward performance, coach employees, and manage poor performance; Perform risk assessments and monitoring to ensure no breaches in compliance; Make recommendations to management about risk and regulatory requirements; Support the solution and implementation of addressing client concerns and escalations; Coordinate and execute specific activities for the implementation of strategic initiatives; Supervise cash and securities related responsibilities and operational compliance in the branch; Monitor daily and monthly transactions in accordance with regulatory guidelines; Execute administrative reviews and filings according to bank policies; Lead the execution of operational programs; Act as a subject matter expert on business applications/systems; Identify and analyze factors affecting risk mitigation and compliance; Source new sales & service professional candidates; Support Trainee mentorship and supervise performance during training period; Design and produce regular and ad-hoc reports and dashboards; Build change management plans and lead or participate in change management activities; Prepare documentation of compliance monitoring and risk assessments; Execute work to deliver timely, accurate, and efficient service.
Seniority
Mid-Senior, hands-on IC with supervisory responsibilities