In-Store Branch Operations Lead
Core
Lead branch operations and supervise junior staff to deliver high-quality relationship banking experiences and support customer financial needs.
Role type
Senior IC branch operations lead
Builds
High-touch, high-tech relationship banking experience across customer touchpoints
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Branch operations management, customer service, sales support, digital banking optimization, staff training, compliance enforcement, transaction processing
Preferred skills
Bachelor's degree, experience in real estate, entertainment, media, private equity, or high-tech sectors
Technologies
Online banking platforms, mobile banking apps, ATM systems, digital banking resources
Responsibilities
Supervise junior branch staff and provide guidance/approvals; Assist customers with financial transactions (deposits, withdrawals, transfers, loans); Train staff on sales opportunities and compliance; Cross-sell bank products by referring customers to relationship managers; Optimize client digital banking experience; Support branch certifications and audits.
Seniority
Senior, hands-on IC