Branch Service Officer (Retail Banking Department)
Core
Supervise day-to-day sales and operations of branch staff, ensure compliance with internal policies and regulatory requirements, and provide high-quality customer service.
Role type
Branch Service Officer (Retail Banking)
Builds
Retail banking branch operations and customer service delivery
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Retail banking operations, supervisory function, regulatory compliance, customer service, problem solving, analytical skills
Preferred skills
Putonghua proficiency
Technologies
None stated
Responsibilities
Supervise branch staff sales and operations, ensure compliance with HKMA and regulatory codes, refer customers to appropriate staff, uphold brand quality through service delivery, develop and coach branch staff
Seniority
Mid-level, supervisory IC