Branch Operation and Administration Manager
Core
Supervise branch operations and assist the Branch Manager in achieving business targets through business plan formulation and implementation.
Role type
Branch Operation and Administration Manager
Builds
Banking services and customer relationships
Domain
Banking
Required skills
Banking operations knowledge, Regulatory compliance, Business plan formulation, Workflow optimization, Customer relationship management, Complaint handling, Team supervision, Negotiation, Organizational skills, Analytical skills, Problem solving
Preferred skills
IIQE & HKSI qualifications, MS Office proficiency, English and Chinese (including Putonghua) language skills
Responsibilities
Supervise branch operation team, Assist in achieving business targets, Optimize workflow, Negotiate with internal and external parties, Develop long-term banking relationships, Handle customer complaints, Monitor compliance with policies and regulations
Seniority
Mid-level, management