Dispute Consultant-Bilingual (French/English) Consultant aux disputes- Bilingue (Anglais/Francais)
Core
Review and analyze credit card dispute cases to retrieve funds from merchants and ensure chargeback submission accuracy.
Role type
Dispute Consultant (Customer Shared Services)
Builds
Resolved chargeback cases and accurate transaction processes for credit card customers
Domain
Banking / Credit Card Disputes
Deliverable
client delivery
Required skills
conflict resolution, credit card product knowledge, general ledger processes, risk management basics, lending product knowledge, analytical problem solving
Preferred skills
post-secondary degree in related field, knowledge of banking industry practices
Technologies
N/A
Responsibilities
Investigate and resolve client/customer questions and issues regarding disputed transactions; Process issuer chargebacks adhering to bank policies; Contact customers to request additional information or documentation; Identify and escalate adverse trends or situations resulting in financial loss or risk; Maintain confidentiality of customer and bank information; Complete documentation after calls to ensure accurate processing.
Seniority
Mid-level (2-3 years experience)