Director, Assisted Channels Platform Strategy, Resiliency & Organizational Change Management
Core
Define strategy, resiliency, and organizational change for assisted-channel platforms enabling Personal & Business Banking employees to serve customers.
Role type
Director, Strategy & Organizational Change
Builds
Assisted-channel platforms, digital employee platforms, and branch technology experiences for P&BB
Domain
Banking / Digital Employee Platforms / Organizational Change
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic roadmap development, cross-functional leadership, change management, stakeholder engagement, risk management, performance analytics, resource management, business case development, operational program execution, competitive intelligence
Preferred skills
None stated
Technologies
None stated
Responsibilities
Own and evolve the multi-year strategy and roadmap for P&BB assisted-channel platforms; Lead organizational change management for digital employee platforms; Establish models for issue intake, triage, and escalation for frontline technology experience; Act as connective tissue across Business, Technology, Product, Operations, and Risk to drive shared accountability; Represent the mandate in senior governance forums to provide strategic recommendations and decisions.
Seniority
Director, strategic & execution leadership