Assistant Vice President, Channel Management & Experience, Digital
Core
Shaping the evolution of digital channels, platform capabilities, and customer engagement strategies for DBS Hong Kong's digital banking.
Role type
Senior IC digital product manager / strategy lead (digital banking)
Builds
Internet banking, mobile banking, and future digital touchpoints
Domain
Digital banking, AI, customer experience
Deliverable
product features
Required skills
digital transformation, customer journey design, platform management, strategic thinking, data analytics, AI application, stakeholder management, business case development, requirements definition, incident management
Preferred skills
automation, digital innovation
Technologies
AI tools, behavioral analytics
Responsibilities
Shape and drive the roadmap for digital channel capabilities; Lead initiatives to enhance customer experience and digital adoption; Identify opportunities to leverage AI and emerging technologies; Drive strategic channel transformation initiatives; Leverage customer insights to inform strategies; Partner with functions to translate objectives into initiatives; Lead initiatives from concept through implementation; Monitor channel performance and drive continuous improvement
Seniority
Senior, hands-on IC