Business Relationship Manager
Core
Cultivates and manages relationships with a portfolio of small business clients to build a pipeline of new business and increase market share through consultative sales and business development.
Role type
Business Relationship Manager (Commercial Banking)
Builds
Business banking products and services for small business clients
Domain
Financial Services / Commercial Banking
Deliverable
product features
Required skills
consultative sales, business development, financial analysis, credit assessment, lending processes, customer retention strategies, cross-selling, risk management, data analysis, change management
Preferred skills
local market knowledge, network development, strategic problem solving
Technologies
banking databases, loan documentation systems
Responsibilities
Proactively develop and execute sales strategies to attract new business clients and expand existing relationships; Identify prospective customers and cross-sell additional products and services; Understand customer needs and offer financial solutions that meet customer goals; Resolve or escalate issues and provide advice on solution implementation; Monitor and track performance to address issues; Coordinate management of databases ensuring alignment with data governance standards; Build change management plans and lead readiness assessments and execution; Take measured risks while protecting the bank by applying the Risk Management Framework.
Seniority
Mid-Senior level, independent execution
