Director, Client Experience Design
Core
Develops and executes segment-driven integrated product, cross-channel, sales, marketing, and pricing strategies to drive profitable customer acquisition and growth.
Role type
Director, Client Experience Design
Builds
Integrated customer experience strategies and loyalty measures for priority customer segments
Domain
Banking / Customer Experience Strategy
Deliverable
product features
Required skills
Customer acquisition strategy, Segmentation, Cross-channel strategy, Pricing strategy, Strategic planning, Stakeholder management, Change management, Data analysis, Business case development, Risk management
Preferred skills
Thought leadership in innovation, Industry trend analysis, Complex problem solving
Technologies
Analytics frameworks, Reporting tools, Database management systems
Responsibilities
Design customer experience strategy and loyalty targets, Coordinate cross-functional teams to deliver seamless experiences, Analyze customer trends and demographics, Lead change management programs, Manage resources for strategic initiatives, Act as trusted advisor to senior leaders
Seniority
Director, strategic leadership & cross-functional influence
