Expression of Interest: Product Managers / Customer Journey Experts | ING Australia
Core
Lead the analysis, design, and optimisation of end-to-end customer journeys across banking products and services to improve customer and business outcomes.
Role type
Product Manager / Customer Journey Expert
Builds
Customer-focused improvements in banking products and services
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Customer Journey Management, Customer Experience (CX), Service Design, Process Improvement, Transformation, Stakeholder engagement, Data analysis, Customer insights translation
Preferred skills
Experience in banking or financial services, Passion for simplifying complex customer journeys
Responsibilities
Lead analysis, design, and optimisation of end-to-end customer journeys; Identify customer pain points through insights, feedback, and data; Partner with Product, Technology, Operations, Risk, and Customer teams; Drive journey mapping and process redesign; Champion customer-centric thinking and embed journey management best practices.