Service Transition & Operational Resiliency Leader
Core
Lead operational excellence, governance, and KPI frameworks for Service Transition to ensure stable technology and business service introductions.
Role type
Senior Individual Contributor, Service Transition & Operational Resiliency Leader
Builds
Operational readiness, governance frameworks, and executive reporting for service lifecycle transitions
Domain
Financial Services / IT Service Management (ITSM)
Deliverable
dashboards & analysis
Required skills
ITIL v5 framework expertise, multi-year operational strategy design, disaster recovery planning, data-driven decision making, organizational change leadership, cross-functional stakeholder alignment, process automation, cloud ecosystem understanding
Preferred skills
ITSM certification, Power Platform experience, AI tool integration (Copilot)
Technologies
AWS, Azure, Power Platform, Copilot
Responsibilities
Lead Operational Excellence program for process standardization and efficiency; Strengthen governance framework for Operational Readiness across projects and support teams; Manage KPI and Metrics framework for portfolio health and post Go-Live performance; Drive continuous improvement by identifying bottlenecks and optimizing workflows; Develop multi-year roadmap embedding automation and predictive analytics; Partner with senior leaders and cross-functional teams for organization-wide alignment
Seniority
Senior, hands-on IC with strategic oversight