[BD] IT Operations & Support Lead
Core
Lead day-to-day operations and support for global workflow platforms, ensuring service reliability, system availability, and operational excellence.
Role type
IT Operations & Support Lead
Builds
Global workflow platforms serving 500,000+ users, built on low-code/no-code and GenAI
Domain
Enterprise IT Operations, Cloud Technologies, Workflow Systems
Deliverable
production ML models | infrastructure
Required skills
IT Operations, Service Management, Incident Management, SLA Compliance, Stakeholder Management, Process Optimization, Automation, Change Management, Operational Governance, Cross-functional Collaboration
Preferred skills
Low-Code/No-Code platforms, AI/GenAI operational environments, Agile/Scrum methodologies, Operational analytics tools, Large-scale enterprise transformation
Technologies
Cloud technologies, Workflow systems, Low-code/no-code platforms, AI/GenAI tools, Operational monitoring tools
Responsibilities
Lead day-to-day operations and support activities for global workflow platforms, Ensure service reliability, system availability, performance, and SLA compliance, Monitor operational KPIs, incidents, risks, and service improvements, Drive operational excellence through process optimization, automation, and standardization, Support migration and modernization initiatives from legacy systems to next-generation platforms, Coordinate with global stakeholders across Product, Engineering, QA, Operations, and Business functions
Seniority
Senior, hands-on IC
