Patient Access Representative
Core
First point of contact for patients, ensuring fast, compassionate, and accurate access to care during check-in.
Role type
Patient Access Representative (Healthcare Customer Service)
Builds
Patient registration, insurance verification, and smooth patient flow for hospitals and health systems.
Domain
Healthcare / Hospital Operations
Deliverable
physical/clinical work
Required skills
Customer service, communication, multitasking, attention to detail, composure, professionalism
Preferred skills
Patient access, medical registration, insurance verification, front desk experience
Technologies
Multiple computer systems
Responsibilities
Assist patients and families with the check-in process, answer phones and gather patient information, navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, provide cost estimates, collaborate with nurses and physicians to ensure smooth patient flow
Seniority
Entry-level, part-time