Part-Time Patient Access Customer Service Representative
Core
First point of contact for patients, ensuring fast, compassionate, and accurate access to care by managing check-in processes, registration, and insurance verification.
Role type
Patient Access Customer Service Representative
Builds
Patient registration workflows and insurance verification processes for hospitals and health systems
Domain
Healthcare / Patient Access / Revenue Cycle
Deliverable
product features
Required skills
Customer service, communication, multitasking, attention to detail, phone handling, data entry, insurance plan navigation
Preferred skills
Patient access, medical registration, insurance verification, front desk experience
Technologies
Multiple computer systems for patient registration
Responsibilities
Assist patients and families with the check-in process, answer phones and gather patient information, navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates, collaborate with nurses and physicians to ensure smooth patient flow
Seniority
Entry-level, on-site associate
