Manager Customer Partner
Core
Primary client relationship leader for healthcare provider partners, ensuring service delivery alignment, client satisfaction, and revenue cycle improvement.
Role type
Manager, Customer Partner (Revenue Cycle Management)
Builds
Revenue cycle performance, operational excellence, and client retention strategies for healthcare providers.
Domain
Healthcare / Revenue Cycle Management
Deliverable
client delivery
Required skills
client relationship management, revenue cycle management (RCM), executive-level communication, trend identification, risk assessment, strategic planning
Preferred skills
change management, cross-functional alignment, data-driven insight translation
Responsibilities
Manage key client relationships through consistent communication of revenue cycle performance and strategic updates; Partner with Service Delivery leaders to align objectives and execute remediation plans; Translate performance metrics into actionable plans to improve outcomes and NPS; Identify initiatives to enhance operational performance and support team growth.
Seniority
Manager, 5+ years experience (3+ in management)