Customer Service Representative - Patient Registration
Core
First point of contact for patients, managing phone calls and computer-based check-ins with accuracy and efficiency while providing calm, compassionate support to individuals who may be anxious or unwell.
Role type
Patient Registration Customer Service Representative
Builds
Hospital patient registration workflows and check-in processes
Domain
Healthcare / Patient Registration
Deliverable
product features
Required skills
Strong customer service experience, ability to work in fast-paced environments, detail-oriented, quick learner, ability to navigate multiple computer systems
Preferred skills
Medical or healthcare experience
Technologies
Multiple computer systems for registration
Responsibilities
Answer phones and gather patient information quickly and accurately, assist patients who may be ill, anxious, or confused, navigate diverse insurance plans and coverage details, adapt to interruptions from clinical teams during urgent care situations, build rapport and ease patient concerns in real time
