Customer Service Representative - Patient Registration
Core
First point of contact for patients, managing phone calls and computer-based check-ins with accuracy and efficiency while providing calm, compassionate support to individuals who may be anxious or unwell.
Role type
Customer Service Representative (Patient Registration)
Builds
Patient registration records and initial intake data for hospitals and health systems
Domain
Healthcare / Revenue Cycle Management
Required skills
Customer service, Data entry, Phone communication, Insurance navigation, Multitasking, Compassion, Computer systems proficiency, Fast-paced environment adaptability
Preferred skills
Medical or healthcare experience, Detail-oriented, Quick learner
Technologies
Computer systems, Phone systems
Responsibilities
Answer phones and gather patient information quickly and accurately, Assist patients who may be ill, anxious, or confused, Navigate diverse insurance plans and coverage details, Work across multiple computer systems to register patients efficiently, Adapt to interruptions from clinical teams during urgent care situations, Build rapport and ease patient concerns in real time