Patient Access Customer Service Representative Wednesday 4pm-10pm Thursday-Saturday 10am-10pm
Core
Frontline healthcare customer service role serving as the first point of contact for patients to ensure fast, compassionate, and accurate access to care during check-in and registration.
Role type
Patient Access Representative (Healthcare Customer Service)
Builds
Patient registration workflows, insurance verification, and smooth patient flow for hospital operations.
Domain
Healthcare / Hospital Operations / Patient Access
Deliverable
product features
Required skills
Exceptional customer service, communication, interpersonal skills, composure in fast-paced environments, multitasking, prioritization, high attention to detail, navigating diverse insurance plans, data entry, collecting co-pays, providing cost estimates.
Preferred skills
Experience with patient access, medical registration, insurance verification, or front desk operations.
Technologies
Multiple computer systems (specific names not listed)
Responsibilities
Assist patients and families with the check-in process, answer phones and gather accurate patient information, minimize delays in registration, build trust with patients, navigate insurance plans and enter demographics/medical data, collaborate with nurses and physicians.
Seniority
Entry-level / Individual Contributor