Customer Service Representative - Part Time As Needed Patient Registration
Core
First point of contact for patients, ensuring fast, compassionate, and accurate access to care by managing check-in processes and registration.
Role type
Healthcare customer service representative (patient registration)
Builds
Patient registration workflows and access to care
Domain
Healthcare administration / Patient access
Deliverable
product features
Required skills
Exceptional customer service, communication, interpersonal skills, composure in fast-paced environments, multitasking, prioritization, attention to detail
Preferred skills
Patient access, medical registration, insurance verification, front desk experience
Technologies
Multiple computer systems
Responsibilities
Assist patients and families with the check-in process, answer phones and gather accurate patient information, navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates, collaborate with nurses and physicians to ensure smooth patient flow
Seniority
Entry-level, trainable
