Customer On-boarding/Retention
Core
Onboard and retain new patients for a men's health company by educating them on hormone optimization products and services via phone, email, and Zoom.
Role type
Customer Onboarding and Retention Specialist
Builds
Patient onboarding workflows and retention processes for a men's health startup
Domain
Men's health / Hormone optimization
Deliverable
client delivery
Required skills
Customer success, patient education, multi-channel communication, process creation, hiring support, basic technical troubleshooting
Preferred skills
Hormone optimization knowledge, fitness background, physician-patient interaction experience
Responsibilities
Lead and execute the onboarding process to nurture new patients using email, phone, and zoom; Manage and respond to customer service requests through all channels; Create processes to streamline customer service functions; Champion existing customers through the initial treatment process; Interviewing and hiring new teammates; Provide light technical assistance to customers, and physicians