Customer On-boarding/Retention
Core
Onboard and retain new customers for a men's health platform offering testosterone management and hormone replacement therapy via lifestyle, supplements, and pharmaceuticals.
Role type
Customer Onboarding & Retention Specialist
Builds
Customer onboarding workflows and retention processes for a hyper-growth men's health startup
Domain
Men's health / Hormone optimization / Telehealth
Deliverable
client delivery
Required skills
customer success, patient education, video consultation support, process creation, hiring support, technical troubleshooting
Preferred skills
hormone optimization knowledge, fitness background, physician-patient interaction experience
Technologies
Zoom, email, phone
Responsibilities
Lead and execute the onboarding process to nurture new patients using email, phone, and Zoom; Manage and respond to customer service requests through all channels; Create processes to streamline customer service functions; Champion existing customers through the initial treatment process; Interviewing and hiring new teammates; Provide light technical assistance to customers and physicians
Seniority
Mid-level, hands-on IC
