Part Time Patient Customer Service Representative
Core
Patient Customer Service Representative responsible for patient registration, intake, and answering questions at a hospital.
Role type
Customer Service Representative (Patient Registration)
Builds
Patient registration records and insurance verification data
Domain
Healthcare / Hospital Operations
Required skills
Customer service experience, multi-tasking, technology proficiency, typing speed, phone answering, data entry accuracy, compassion, ability to work in fast-paced environment, adaptability to emergent clinical interruptions
Preferred skills
Medical experience
Responsibilities
Answer phones and assist patients with hospital check-in and registration, collect and input patient and insurance information accurately across multiple screens, listen to patients to address fears and concerns, work quickly in a busy environment with frequent clinician interruptions, build rapport with patients who may be ill or worried