Customer Success Specialist
Core
Manage a portfolio of assigned accounts to drive adoption, retention, expansion, and renewal activities while aligning customer needs with Rockwell Automation solutions.
Role type
Customer Success Specialist
Builds
Customer relationships and business outcomes for manufacturing clients
Domain
Industrial automation and manufacturing
Required skills
Account management, CRM proficiency (Salesforce), customer onboarding, health monitoring, upsell/cross-sell identification, data analysis, budgetary quotation, stakeholder relationship building
Preferred skills
Annual Recurring Revenue (ARR) process familiarity, strategic vision for brand growth, complex commercial issue resolution
Responsibilities
Manage assigned account portfolio for adoption and retention; Partner with distributors to maximize customer value; Monitor customer health and engagement trends; Conduct onboarding, health checks, and business reviews; Support inquiries on services, pricing, and licensing; Provide budgetary quotations; Ensure on-time renewals; Identify upsell and expansion opportunities; Collaborate with Sales and Business Units to resolve issues; Analyze customer data for decision-making; Drive continuous improvement initiatives.
Seniority
Individual Contributor