Customer Success Specialist
Core
Primary contact for customers ensuring satisfaction, driving adoption, retention, expansion, and renewal activities while aligning needs with solutions.
Role type
Customer Success Specialist
Builds
Customer relationships and business outcomes for manufacturers
Domain
Industrial automation and manufacturing
Required skills
Account management, CRM proficiency (Salesforce), data analysis, stakeholder relationship building, onboarding, health monitoring, upsell/cross-sell identification, budgetary quotation, service configuration
Preferred skills
ARR process familiarity, strategic vision, complex commercial issue resolution, holistic system understanding
Responsibilities
Manage assigned account portfolio for adoption and retention; Partner with distributors to maximize customer value; Monitor health indicators and engagement trends; Conduct onboarding, health checks, and business reviews; Support inquiries on services, pricing, and licensing; Provide budgetary quotations and service configurations; Ensure on-time renewals; Identify upsell and expansion opportunities; Collaborate with Sales and partners to resolve issues; Analyze data to support decision-making; Drive continuous improvement initiatives.
Seniority
Individual Contributor